Security

How to Enable Two-Factor Authentication (2FA) on Your Ovation Hall Account

December 4, 2025 No comments yet
enable two factor authentication

Why Enable 2FA?

Two-Factor Authentication (2FA) adds an extra layer of security to your account. Instead of logging in with only a password, you’ll also need a short, time-based code from an app on your phone (like Google Authenticator). Even if someone gets hold of your password, they still can’t log in without that second factor — making your account much safer.

Step-by-Step: How to Turn On 2FA in Your Ovation Hall Account

  1. Log in to your Ovation Hall client area
    Use your usual username and password to log in to your account.
  2. Go to Security Settings
    Once logged in, find and click your name (or “Hello, <Name>!”), then choose “Security Settings.”
  3. Click “Enable Two-Factor Authentication”
    On the Security Settings page, click the button/link that says “Click here to Enable.”
  4. Choose “Time Based Tokens” and click “Get Started”
    The software supports several 2FA methods — we recommend “Time Based Tokens” because it works with Google Authenticator.
  5. Install Google Authenticator on your phone (if you haven’t already)
    • Go to the Google Play Store (Android) or App Store (iOS).
    • Search for “Google Authenticator” and install the app.
  6. Scan the QR code
    On your account screen you will see a QR code — open Google Authenticator on your phone → tap to “Add” a new account → scan that QR code. The app will then register your account and start generating 6-digit codes every 30 seconds.
  7. Enter the 6-digit code from the app into your account and submit
    Immediately after scanning, open Google Authenticator — note the 6-digit code shown (it changes every 30 seconds), enter it into the field in your account, then click “Submit.”
  8. Save your backup code and store it safely
    After entering the correct code, the system will show a backup code. Save it somewhere safe (e.g. write it down or store in a password manager). This backup code is very important — if you ever lose access to your phone or Authenticator app, you’ll need it to log in.
  9. Finish setup and test login
    Click “Close” — 2FA is now active. Next time you log in, after your password you’ll be asked for the 6-digit code from Google Authenticator.

Tips & What to Do If Something Goes Wrong

  • Keep your backup code safe. If you lose your phone or delete Google Authenticator, the backup code lets you still log in.
  • Make sure your phone’s time is correct. The codes are time-based; if your phone’s time is incorrect, the 6-digit codes may be rejected.
  • If you don’t see 2FA options — you may need to contact us. As your hosting provider, we need to have 2FA globally activated for added security.